Employing permanent IT staff is for many companies an expensive luxury.
As Microsoft Server Technology and associated software applications are constantly increasing in complexity so does the need to have reliable and cost effective support. For these reasons TCC.Com has a developed Fast-Trak Support Plans that will relieve your company of all worries on support and give peace of mind that costly and disruptive down time is eliminated.
One member of staff will be appointed to deal on all support issues with TCC.Com.
TCC.Com will set up an on-line real-time monitoring system so that any errors or issues in your server's event log are immediately flagged up on our office systems. A Microsoft Certified System Engineer will then log into your server remotely and resolve the issue before it can grow into a more serious problem.
TCC.Com will also set up a client account on the secure TCC.Com Helpdesk system to enable you to log into your support account and raise support tickets. The ticket system allows you to provide support issues and TCC.Com to work more effectively in the delivery of support resolutions.
Online Remote Access Support
For a fixed monthly payment TCC.Com will provide:-
Unlimited online Remote Access Support Monday to Friday inclusive between the hours of 9.00 a.m. and 5.00 p.m.
Priority attention to all Fast-Trak Support Plan members logged support tickets over non-member's support tickets.
Special arrangements where continues processes are involved.
Attend twice a year in order to review your Hardware, Networking, and Software Infastructure and as appropriate make suggestions for improvements in the light of advances in IT Technologies.
